What is happening to Momentum Energy?
We will continue business as normal for our other customers. The transfer of customer accounts only affects our Victorian Residential Customers.
Who is Australian Power & Gas?
An Australian gas and electricity retailer who is fully licensed to retail gas and electricity in Victoria, New South Wales, and Queensland. They are a publicly listed company on the Australian Stock Exchange.
How do I know that my account won't get transferred to another retailer?
Australian Power & Gas has a strong and stable position in Victoria with regards to the purchase of wholesale electricity and is, therefore, in a better position to maintain your current supply arrangements. They have secured a three year price agreement with their wholesaler for their Victorian electricity purchases that isn't affected by the fluctuating price of wholesale electricity.
Will my account number change?
You will receive a new account number from Australian Power & Gas.
Will you be sending me more information?
Details of letters being sent are as follows:
· Joint letter from Momentum Energy and Australian Power & Gas: lodgment dates Monday 16, Tuesday 17, and Wednesday 18 July.
· Welcome letter from Australian Power & Gas with copy of Privacy Policy and who we are leaflet: lodgment dates Wednesday 18, Thursday 19, and Friday 20 July.
Will there be an interruption to my electricity supply?
No, you will continue to receive power as per usual.
Do I have to do anything to transfer to Australian Power & Gas?
The process to transfer you to Australian Power & Gas has happened automatically. You will be shortly receiving an account from Momentum Energy. All future bills will then be sent from Australian Power & Gas.
What if I don't want to transfer to Australian Power & Gas?
Your account details were automatically transferred to Australian Power & Gas as of Thursday 5 July.
What if I recently signed up with Momentum Energy?
If your account details have already been transferred to us then you are now a customer of Australian Power & Gas.
Will my contract change?
No, your contract terms and conditions and tariff prices will remain the same until the end of your contracted period.
What if I want to cancel my contract?
As your contract terms and conditions have not changed you are now contracted to Australian Power & Gas. If you wish to cancel your contract, then you will need to speak to Australian Power & Gas.
What will happen at the end of my contract period?
As you will then be a customer of Australian Power & Gas it will be up to them to provide you with a new energy offer.
Contacts:
If you have any queries about your final bills, please contact Momentum Energy on 1300 662 778
If you have any other enquiries, please call Australian Power & Gas on 133 298
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