Energy Guidelines

The Customer Information below contains documentation provided from the Victorian Essential Services Commission on important information on the responsibilities of retailers.

Guideline No.10 - Confidentiality and Informed Consent (40K)
Outlines the responsibilities of electricity retailers regarding the use and disclosure of customer information, and explicit informed consent for contracts.

Guideline No.4 - Credit Assessment (135K)
Outlines how energy retailers access credit information about their customers.

Guideline No.19 - Energy Product Disclosure
The minimum requirements in relation to the process to be established by a specified retailer to enable customers to access relevant published information.