Links

Street Light or Power Failure numbers for Victorian Electricity Distribution companies:

CitiPower - (covers Melbourne central business district and inner suburbs)
131 280 (24 hours), www.citipower.com.au
Alinta - (covers eastern and southern suburbs of Melbourne) 132 099 (24 hours), www.alinta.net.au
SP-Ausnet - formerly TXU (covers eastern Victoria) 131 799 (24 hours), www.sp-ausnet.com.au
AGL - (covers north-west suburbs of Melbourne) 131 626 (24 hours), www.agl.com.au
Powercor - (covers western Victoria) 132 412 (24 hours), www.powercor.com.au

GreenPower - Accredited Renewable Energy    
Established in 1997, GreenPower is a national accreditation program that sets stringent environmental and reporting standards for renewable electricity products offered by energy suppliers to households and businesses across Australia. GreenPower aims to increase Australia’s capacity to produce environmentally friendly renewable electricity by driving demand for alternative energy generation. 

Website: www.greenpower.gov.au

Essential Services Commission
The Essential Services Commission is a Victorian Government agency charged with promoting competition and acting as a watchdog within the energy sector. Contact details are:

Website: www.esc.vic.gov.au/

Energy and Water Ombudsman Victoria
The Ombudsman's role is to resolve disputes between customers and energy retailers and has the power to act on your behalf. Contact details are:

GPO Box 469D
Melbourne Vic 3001
Tel: 1800 500 509

Website: www.ewov.com.au

Department of Human Services
Concessions Unit - Department of Human Services. Contact details are:

Level 13, 555 Collins Street
Melbourne Vic 3000
Tel: 9616 7600
Website: www.dhs.vic.gov.au/concessions